- Published on
Starting at Adaptavist: Cloud Foundation and ScriptRunner Events
- Authors
- Name
- Jack Graves
In September 2022, I joined Adaptavist as a Senior Technical Product Manager, focused on the Cloud Foundation (Shared Services) group — the platform layer that keeps our cloud products reliable and fast. Adaptavist is an Atlassian Platinum Solution Partner, and I was excited to work closer to the core of the Atlassian ecosystem.
What I worked on
- Owned the roadmap for our multi‑tenant webhook and events platform used by ScriptRunner Cloud products (Jira and Confluence).
- Partnered with engineering and SRE to harden the end‑to‑end path from Atlassian webhooks → ingestion → routing → execution → audit.
- Drove improvements around reliability, observability, and operator experience.
Focus areas
- Event integrity: idempotency, ordering where required, deduplication, and replay tooling.
- Back‑pressure & rate limits: resilient retry with jitter, DLQs, and safe degradation during spikes.
- Schema & contracts: versioned payloads, clear contracts for capability teams, and migration paths.
- Visibility: end‑to‑end tracing, per‑tenant SLIs (latency, delivery success), actionable dashboards and alerts.
Why it mattered
ScriptRunner automations are only as good as the events they receive. Strengthening the shared services around webhooks meant fewer missed triggers, faster execution, and clearer incident handling for customers and internal teams.
Collaboration
Worked closely with product lines, support, and partner engineering to align use cases, reduce duplication, and turn platform capabilities into reusable building blocks.
It was a great entry point into Adaptavist’s cloud platform work, and a chance to help teams ship with more confidence on top of a stronger foundation.